Account & security
Resolve an account access problem
Use the correct Clipper or Client sign-in route and recover a Client password safely.
Check which sign-in route you need
- Clippers: select Continue with Discord on the Clippd sign-in page.
- Clients and staff: enter your email and password, or select Sign in with a passkey if you have set one up.
- New Client or staff access: select Use activation code and complete the activation form.
Reset a Client or staff password
- Open the Clippd sign-in page.
- Select Forgot password?
- Enter the email address used for your Clippd workspace.
- Select Send reset email and follow the instructions you receive.
If access still fails
- Check that you are using the correct Discord account or workspace email.
- Retry from the Clippd sign-in page rather than an old browser tab.
- For an activation problem, confirm that the code was supplied for your intended workspace.
- Contact Clippd support from this help centre and describe the sign-in route and message you see.
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