Troubleshooting
Report a platform problem
Send Clippd support the details needed to understand a problem without exposing private credentials.
Start a support conversation
Use Start a conversation on the help-centre homepage to open Clippd live chat.
What to include
- What you were trying to do
- The page or workspace area where it happened
- What you expected to happen
- What happened instead, including the exact visible message
- The approximate date and time of the problem
- Your browser or device type
- A screenshot when it can be shared safely
Protect sensitive information
Before sending a screenshot, hide personal information that is not needed to understand the problem. Never include passwords, passkeys, multi-factor authentication codes, session cookies or full activation codes.
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